At Blackpoint, every product is carefully inspected before dispatch to ensure the highest quality. As all our products are made and packed with care, we maintain a strict no-return and no-exchange policy, except in the situations mentioned below.
No Exchange Policy
We do not offer exchanges for:
- Incorrect size selected by the customer.
- Change of mind.
- Color preference.
- Design preference.
- Fit preference.
- Any other personal preference after delivery.
Please review the product description, size chart, and color options carefully before placing your order.
Returns & Refund Eligibility
A return request will only be considered if you receive:
- A product with a manufacturing defect.
- A printing error or printing defect.
- A wrong size sent by Blackpoint (different from the size ordered).
- A wrong product delivered.
To report any of the above issues, you must contact us within 48 hours of delivery.
Proof Required
To process your request, you must provide:
- To claim a refund for any damages, an unboxing video is required as proof.
- Clear photos of the product showing the issue.
- Your order number.
Requests submitted without a valid unboxing video may not be eligible for review.
Inspection & Resolution
Once we receive your request, our quality team will review the evidence.
If the claim is approved, we will offer one of the following:
- A replacement product (subject to stock availability), or
- A full refund to the original payment method.
If the claim is not approved after inspection, the request will be declined.
Important Information
Please Read Before Ordering
- No returns or exchanges will be accepted for reasons such as dislike of the color, design, fabric feel, fit, or change of mind.
- Please refer to the size chart carefully before placing your order. Blackpoint is not responsible for incorrect size selection by the customer.
- Product colors may appear slightly different due to variations in mobile screens, computer monitors, photography lighting, and display settings. Minor color variations are considered normal and are not eligible for return or refund.
- Products must not be used, washed, altered, or damaged by the customer while the claim is under review.
- Blackpoint reserves the right to approve or reject any claim after verifying the submitted evidence.
Important: Orders can only be cancelled before they enter the Processing stage. Once an order is marked as Processing, cancellations, modifications, and refunds are not possible. Please ensure all order details are correct before completing your purchase.
Contact Us
For any approved return requests or order-related assistance, please contact us within the specified time.
Email: blackpointshopify@gmail.com
WhatsApp: Click here